Developed messaging strategies for key Verizon Retail initiatives, including their top-ranked COVID-19 response and the nationwide launch of their 5G network. Project highlights include Chicago 5G pop-up (animated type, interactive video), Verizon Express rebrand (wayfinding, customer experience), OTT voice activated experience (UX/UI, VO production), and device Showcase videos (storyboarding, pre/post-production).